Shipping policy

Shipping Policy

Last updated: 4 September 2026

Welcome to Z Beauty! We are committed to getting your beauty essentials to you safely and efficiently.

1. Order Processing

Orders are usually processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information, where available.

Please note that orders are not processed or shipped on weekends or public holidays.

2. Shipping Times

Delivery times may vary depending on your location, the product ordered, and the shipping method selected at checkout.

Estimated delivery timeframes will be displayed at checkout where applicable.

Please understand that delivery estimates are not guaranteed. Delays may occur because of customs clearance, courier delays, weather conditions, public holidays, or other circumstances outside of our control.

3. Shipping Costs

Shipping fees will be calculated and displayed at checkout before you complete your purchase.

From time to time, Z Beauty may offer free or promotional shipping on selected products or orders. Any applicable promotion will be clearly stated on our website.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

Please allow some time for the tracking information to become active after your order has been dispatched.

If your tracking information has not updated for several days, please contact us so that we can assist you.

5. Incorrect Address

Please make sure that your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We cannot guarantee that we will be able to change the address once your order has been processed or shipped.

If an order is returned because of an incorrect address, additional shipping costs may apply before it can be sent again.

6. Lost or Delayed Packages

Although we work with shipping providers to ensure your order reaches you safely, Z Beauty cannot be held responsible for delays caused by third-party couriers, customs, weather, strikes, or other circumstances beyond our reasonable control.

If your order appears to be lost or has significantly exceeded the estimated delivery timeframe, please contact us and we will do our best to assist you.

7. Customs and Import Fees

For international orders, your package may be subject to customs duties, taxes, or other import charges imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

8. Contact Us

If you have any questions about your order or our shipping policy, please contact us through the Z Beauty contact page.

Thank you for shopping with Z Beauty. 💕